Consumer Protection

Consumer Protection


Has a business treated you unfairly? Have you been deceived and purchased a product or service that does not work as promised?  Bross Law, LLC  is here to help.  The firm provides consumer protection and will fight to recover your money and stop the business from engaging in further unlawful conduct.

Consumers often feel they have no power to hold companies accountable or that the amount of money lost is not worth their time or effort.  Consumers have more power than they realize.  There are many federal and state consumer protection statutes available to protect them and stop businessesconsumer protection Bross Law LLC:

Consumer Protection Statutes

  • Children’s Online Privacy Protection Act (COPPA)Gives parents control over what information is collected on-line about their children.
  • Fair and Accurate Credit Transaction Act (FACTA)Allows consumers to obtain free annual credit reports from national credit reporting agencies.  Requires credit card receipts to only show the last four-digits of your credit card.
  • Fair Credit Reporting Act (FCRA)Regulates collection and use of consumer credit reports.
  • Fair Debt Collection Practices Act (FDCPA)Protects consumers from abusive debt collection practices.  Practices include calling at inappropriate times, using obscene language, contacting friends and family, and others.
  • Federal Trade Commission ActProtects consumers and businesses against unfair or deceptive trade practices.
  • Genetic Information Nondiscrimination Act of 2008 (GINA):   Stops health insurance companies from requiring consumers to take genetic tests.  Prohibits employers from using genetic information to make employment decisions.
  • Gramm-Leach Bliley Act (GLBA):   Requires financial institutions to store financial information securely.  Financial institutions must also provide consumers with an annual privacy notice and the choice to opt out of sharing some personal information.
  • Health Insurance Portability and Accountability Act (HIPAA) Requires healthcare organizations and related businesses to maintain the privacy and security of consumers’ health information.
  • Health Information Technology for Economic and Clinical Health Act (HITECH) Requires healthcare organizations to provide notice to consumers affected by unauthorized disclosure of their personal health information.
  • Massachusetts Consumer Protection Act, M.G.L. Chapter 93A (93A)Protects Massachusetts consumers and businesses against unfair or deceptive trade practices.  Unlawful practices includes false/misleading advertising, privacy violations, misrepresentation, and many others.
  • Real Estate Settlement Procedures Act (RESPA)Provides consumers with improved disclosure of settlement costs in real estate transactions and prohibits kickbacks and referral fees.
  • Telemarketing Sales Rules (TSR) Establishes the National Do Not Call Registry and prohibits businesses from contacting consumers on the registry.  Also prohibits using pre-recorded sales calls without your consent.
  • Telephone Consumer Protection ActProhibits using automatic telephone systems to place robocalls, text messages or faxes to a residential phone line or wireless number without the express written consent of the consumer.
  • Truth In Lending Act (TILA)Requires lenders to be honest with consumers and make full and complete disclosures about the costs of receiving credit.
consumer protection Bross Law LLC Boston93A is the most potent weapon for Massachusetts consumers.  93A allows consumers to sue businesses, individually or in a class action for unfair and deceptive trade practices.  The definition of an “unfair” or “deceptive” trade practice is broad and many business practices are unlawful.  Under 93A, a consumer can recover 3X the amount of money lost to the business’s unlawful conduct and attorney’s fees.
Bross Law, LLC champions the rights of consumers and confronts unlawful business practices in a wide range of industries.   This includes the following unlawful practices:

Boston consumer protection Bross Law LLCIf you have been victimized by an unfair or deceptive trade practice, please contact us immediately by phone or the contact form below.   We will investigate your claim and advise you about your rights.  Typically, these cases are litigated on a contingency fee basis, so you will not pay attorneys’ fees or court costs unless there is a recovery.  All inquiries are completely confidential and will be promptly returned.

Boston Law OfficeBoston Law Office Bross Law LLC

1 International Place
Suite 1400
Boston, MA 02110
Phone: 617-535-7676


Cohasset Law OfficeCohasset Law Office Bross Law LLC

11 Deep Run
Cohasset, MA 02025
Phone: 781-383-9084


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